Frequently Asked Questions
Everything you need to know about your GRAYL shopping experience.
What is the standard shipping time for orders?
We offer standard shipping which typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
How can I return or exchange an item?
We accept returns and exchanges within 30 days of delivery. Items must be in their original, unworn condition with tags attached. Simply visit our Returns Portal to start the process.
How do I determine my correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we recommend sizing up for a relaxed fit or sizing down for a more tailored look.
Which payment methods do you accept?
GRAYL accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer buy-now-pay-later options via Klarna and Afterpay.
How should I care for my GRAYL garments?
To maintain the longevity of our premium fabrics, we recommend machine washing on a cold, gentle cycle and laying flat to dry. Specific care instructions are located on the inner label of each piece.
Can I track my order once it has shipped?
Yes, once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's progress.